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ALLESNEU

FAQs

questions about products

Can I clean the stainless steel drinking bottles in the dishwasher?

Our drinking bottles are made of food-safe stainless steel, are recyclable and do not contain any coating. They can therefore be cleaned in the dishwasher. However, you should bear in mind that the painted bottles can hit other dishes in the dishwasher and, as with all painted objects, the paint can be damaged. Certain soaps can also cause discoloration. For products with a thermos function, we recommend cleaning by hand.

Do I have to remove the silicone cover from the Lifefactory drinking bottles before cleaning them in the dishwasher?

No, you do not need to remove the silicone cover. You can leave it on the bottle when cleaning it in the dishwasher.

Why shouldn't I clean the i9 Chakra bottles in the dishwasher?

The i91422 chip is glued to the bottle. The high heat in the dishwasher could cause the chip to come off. To prevent this, we recommend cleaning by hand.

Can stainless steel rust?

Stainless steel does not actually rust. If you find red or orange discoloration, then the stainless steel on the surface has been contaminated by iron particles, which in turn oxidize and rust. Simply remove this contaminant with a non-ferrous scrubber and soap and the stainless steel will be spotless again.Please note that some bottle brushes are partially made of metal. Please note that when cleaning the inside of your bottle/lunchbox, the metal parts of these brushes will not scratch the stainless steel. It is best to avoid using such brushes to clean the inside of your bottles.

My 3-in-1 lunchbox doesn't close as tightly as I need it to or more tightly than I would like it to?

The 3in1 boxes are made by hand by a family business in India. This means that the closures may not always close tightly. The closures can be easily bent to make them tighter or looser (if necessary, use a small pair of pliers). This means that the lunch box can always be customized to give you a lifetime of enjoyment.

Shipping and Delivery

Which countries are supplied to?

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

How long does delivery take?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

How long does it take to get my money back after a return?

Refunds are processed within 7 days from when we receive the item(s).

Individual branding

Can I put my own logo on the products?

Branding our products is usually possible. We can offer you laser engraving from as little as 50 pieces. Please contact us about this - office@pureandgreen.at - we will be happy to make you an individual offer.

Do you have any further questions?

If you haven't found an answer to your question above, we'll be happy to help you!